Highland Cow at Lochs and Glens Loch Achray Hotel.
Asked questions

Frequently Asked Questions

    My Booking
  • We require a £30 deposit per person to secure your place.

  • All holidays include travel to and from the hotel, dinner, bed and breakfast; excursions each day and where specified many entrances into attractions.

  • No, we do not charge single supplements and we have single rooms at all our hotels. However our single rooms do book up very fast so early booking is recommended.

  • Home and mobile telephone numbers are important for us to have in the rare circumstances that we may need to contact you regarding an alteration in your travel arrangements.
    We do not share any of our customer’s information with third parties.

  • It is very rare that our tours do not run due to extreme weather conditions. In general gritting and road clearing in Scotland is well organised. However, in the unlikely event that we cannot run your tour we would notify you as soon as possible.

  • Breakfast and dinner are included each day for all coach holidays. However, for Edinburgh Tattoo holidays, lunch will be provided instead of dinner on the Tattoo day.
    Mountains and Mistletoe holidays also include one lunch.
    For Christmas and New Year holidays please refer to each individual itinerary.

    My Trip
  • All passengers can bring one case per person weighing up to 20kg (44lb) and a small piece of hand luggage per person.
    If your case weighs more than 20kg you may be requested to load your own case onto the coach.

  • No need to worry about carrying your luggage as our hotels provide a portage service to and from your room.

  • No, if you do not wish to go out on the coach then just let your driver know. All of the hotels are in locations where beautiful countryside walks can be taken of various levels of ease, details are available from reception.

  • All our hotels provide Wi-Fi free of charge in the reception area.

  • Lunches unless otherwise stated.
    Drinks from the bar, tea, coffee and snacks.

  • Yes, when booking please put in your requirements then and we will try to meet with all customer requests, however please note they are not guaranteed.

  • This is difficult to define; however, most of our customers are 55+.

    On the Coach
  • The coach stops approximately every 3 hours for either a 30 or 45 minute break.

  • Where possible the driver will give some information on the journeys and places you are visiting.

  • The return time depends on where you are traveling back to and from which hotel. Please contact our Team on 01389 713713 or email enquiries@lochs.com

  • Yes, toilets are available on all our coaches.

  • Your seat is allocated at the time of booking, and you'll keep the same seat for the entire tour.

  • No, once you are on board you stay on the same coach although in some instances the driver may change to comply with driver regulations.

    My Hotel
  • We can charge your drinks to your room and you can pay by cash, debit or credit card on departure.

  • Yes, all the rooms have a kettle and free tea and coffee supplies are provided daily.

  • Yes, all rooms have hair dryers in them.

  • Yes, please ask at reception for an iron and ironing board.

  • Yes, there is entertainment every night in the hotels.

  • There is no set dress code but most guests choose to dress smart casual.

  • Please refer to our Mobility Information page for details regarding bringing a wheelchair or motorised scooter.

  • If you have to cancel your holiday with us call our bookings team on 01389 713 713. Our cancellation charges are shown below.

    Period before departure within which cancellation is received Cancellation charge show as percentage of holiday cost
    More than 29 days Deposit only
    28-15 days 45%
    14-1 days 60%
    Departure date or after 100%
  • If you have a complaint during your package you should bring the matter to the attention of either your driver or the hotel management so that they can do their utmost to resolve the problem immediately. If they are unable to resolve the problem to your satisfaction you should put the details of your complaint in writing and send it to the Customer Relations Officer, Lochs and Glens Holidays, School Road, Gartocharn, Dunbartonshire, G83 8RW, or alternatively, send an e-mail to enquiries@lochs.com marked for the attention of the Customer Relations Officer.

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