May 17th is the date when the UK Government has said we will be able to stay in hotels again if all goes well. We have already seen a surge in bookings since the announcement with tours in June and July filling up quickly.

While the pandemic is affecting us all, we are offering additional options to anyone with a booking:

• If you want to change your booking to a different date, we’ll happily move your deposit to another tour. You can push your holiday back to a later date or you can pull your holiday forward if you want to get away sooner than you thought.
• If you want to cancel your booking, we’ll refund you straight away. The money will go back onto the debit or credit card you paid with, or we’ll send a cheque in the post if that’s how you paid us and if you used a voucher, we’ll reissue another voucher with a new two year expiry date.

A year into this pandemic we remain a financially strong company with no debt and enough cash reserves to easily see us through.

Neil Wells
Managing Director

At a time like this, you may be rightly worried about booking a holiday with any travel company. I would like to reassure you of the financial position of Lochs and Glens Holidays.

We keep all the money that you have paid us for holidays that are yet to depart ringfenced.
We don’t treat your money like it’s ours until your holiday has departed. This is very unusual in the holiday industry but it’s the prudent thing to do.

We have a bond with the Bonded Coach Holidays that protects all the money that you pay us.
Even if something happened to us, the bond will refund any holiday money that you have paid.
You can check our membership here: http://www.bch-uk.org

We own all our hotels and our coaches outright.
Often, hotels and coaches that appear to be owned by a holiday company are leased.

We have no external debt at all.
Again, this is unusual but it’s the prudent way to operate the business. The only thing that is leased in the company is our laundry equipment and that’s only because commercial washing machines need a lot of servicing.

We have never had external investors or external shareholders.
We don’t have anyone trying to make us pay out dividends or repay loans.

For 41 years Lochs and Glens Holidays has been run as a family business with old fashioned financial values: Don’t spend what you don’t have. Always save up for a rainy day.

Never in peacetime has something so unexpected happen as is unfolding now. Our prudent approach ensures that once life starts to return to normal, we will be in a strong position to continue with our holidays to some of the world’s finest scenery.

In the meantime, please stay safe.

Neil Wells
Managing Director