As we leave the awful year behind us, I’m sure we’re all looking forward to better times to come. Although there is still a way to go to be out of this pandemic, there is now a clear path ahead and we can all start to plan for a more normal 2021.

With the vaccination program ramping up, we are hearing from more and more customers eager to get their holiday booked for next year. While we can’t be certain what the early part of 2021 will be like, it seems possible that things may be back to something more like normal by April or May.

To give you the confidence to book a holiday for the early part of 2021, we are offering a full money back guarantee for all holidays departing in March and April. You can cancel a booking for these months at any time right up to the day of departure and receive a full cash refund.

I’m certainly looking forward to my freedom and can’t wait to be able to travel again.

Neil Wells
Managing Director

At a time like this, you may be rightly worried about booking a holiday with any travel company. I would like to reassure you of the financial position of Lochs and Glens Holidays.

We keep all the money that you have paid us for holidays that are yet to depart ringfenced.
We don’t treat your money like it’s ours until your holiday has departed. This is very unusual in the holiday industry but it’s the prudent thing to do.

We have a bond with the Bonded Coach Holidays that protects all the money that you pay us.
Even if something happened to us, the bond will refund any holiday money that you have paid.
You can check our membership here: http://www.bch-uk.org

We own all our hotels and our coaches outright.
Often, hotels and coaches that appear to be owned by a holiday company are leased.

We have no external debt at all.
Again, this is unusual but it’s the prudent way to operate the business. The only thing that is leased in the company is our laundry equipment and that’s only because commercial washing machines need a lot of servicing.

We have never had external investors or external shareholders.
We don’t have anyone trying to make us pay out dividends or repay loans.

For 41 years Lochs and Glens Holidays has been run as a family business with old fashioned financial values: Don’t spend what you don’t have. Always save up for a rainy day.

Never in peacetime has something so unexpected happen as is unfolding now. Our prudent approach ensures that once life starts to return to normal, we will be in a strong position to continue with our holidays to some of the world’s finest scenery.

In the meantime, please stay safe.

Neil Wells
Managing Director